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Accessibility Enhancement Capital Project

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1. How did this concept/capital project get started?

While the City offers many accessible options and venues, we are using this opportunity to elevate accessibility at City-owned properties. The concept started after several City leaders were invited to participate in the “Spend a Day in My Wheels'' challenge (courtesy of Alex Johnson and Permobil Foundation, facilitated by Stephanie Watson and Emily Mills). The participants had authentic conversations about making our City  more accessible based on our personal experiences in the challenge. 

2. What is the Accessibility Enhancements Capital Project?

 This capital project, created by the City Council in 2023, allows for multi-year planning and funding for projects that increase accessibility for all citizens. 

3. What types of accessibility does this initiative/capital project address?

 Our intention is for this initiative and capital project to address accessibility for all ability types. From vision impairment to physical limitations and everything in between, our goal is to cultivate projects that provide a variety of accessibility improvements. 

4. Can I see the projects that are planned?

Yes! We are excited to share our progress and plans with the public to improve accessibility. On this webpage you will find completed as well as planned projects. This is a multi year project which we hope will have additional funding available in future years. As this project evolves you’ll notice additional projects added to both the completed and planned projects tabs.

5. Can I add projects for consideration to this capital project?

Absolutely. Please email michelle.lowe@cityofclarksville.com to provide feedback on projects you would like to see considered for inclusion in the capital project. 

Committee Members:

Michelle Lowe | Diversity and Equity Inclusion Officer, Title II and Title VI Coordinator

Lauren Winters | Grants Director

Brandon Sather | Project Coordinator, Municipal Properties

John Hilborn | Project Manager, Municipal Properties

Amie Wilson | Chief Information Officer

David Smith | Director, Clarksville Street Department

Mike Ringgenberg | Director, Clarksville Transit System

Jimmy Settle | Communications Director

Michael Palmore | Director, Building & Facilities Maintenance

Patricia Nesbitt | Business Analyst, Clarksville Transit System

Robert Forest | Captain, Clarksville Fire Rescue

Daniel Lane | Captain, Clarksville Police Department

Casey Williams | Communications Specialist

Bob Kendrick | Codes Enforcement Manager, Building & Codes

Charles Simon | Grounds & Facilities Maintenance Supervisor, BFM

Charles Bentley | Ground & Facilities Maintenance Manager, Parks & Rec

Yolanda Davis | Senior Human Resources Specialist, CDE Lightband

Brandy Slaughter | Executive Assistant, Clarksville Gas, Water and Sewer

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Building & Codes

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1. When do I need a building permit?

Whenever a person wishes to construct, alter, repair, enlarge, move, renovate, demolish, or permanently place any building, or structure. 

2. What can I do about my neighbor's "junky" residence?

Call City Building and Codes at (931) 645-7426 or submit a work request online.

3. How do I determine what my property is zoned?

For properties in the city of Clarksville, you can contact the City of Clarksville building and codes office at (931) 645-7426. As, well as the Regional Planning Commission at (931) 645-7448.

4. Can I park on the grass?

No. Parking a motor vehicle on the grass is not allowed all vehicles must be parked on an approved surface, either concrete, asphalt or gravel.

5. How do I get my property rezoned?

Contact the Regional Planning Commission at (931) 645-7448

6. Where do I obtain an electrical permit?

For properties inside the city limits, you can contact the City of Clarksville building and codes department at (931) 645-7426.  

7. Where can I obtain a book that contains all building codes for City of Clarksville?

Contact the ICC (International Code Council) at 888-ICC-SAFE (888-422-7233) to obtain any or all of the 2018 International Code Books.

8. How Long Is a Permit Valid?

Permits are valid for the duration of the project, provided construction begins within six months of obtaining the permit. If a project is abandoned for more than six continuous months, the permit is no longer valid.

9. Is it okay to remove the handrails from the steps?

No. Handrails are required for any platform that is 30 inches or higher and removal constitutes a violation of the code. Handrails are important to people's safety and should not be removed.

10. Can a fence be on the property line?

Yes, but please be aware of setback and requirements.  Permits are required for a fence over 6ft tall.

Fence Requirements and Regulations

11. Can I obtain my own permit?

Yes. A homeowner may obtain his or her own permits, with the exception of plumbing permit, they must be obtained by a licensed plumber.

--We recommend all permits be pulled by licensed contractors, for liability reasons.

12. What is the number for Tennessee One-Call?

Before you dig call Tennessee One Call at 1-800-351-1111

13. How do I know if I'm dealing with a reputable contractor?

• Are they licensed? Tennessee law requires that a general contractor or home improvement contractor be licensed. Ask to see a license certificate.
• Do they have insurance? In most cases, state law requires that they carry workers compensation insurance. Ask to see their certificate of insurance.
• Ask to see some identification. Be sure you know the correct name of the individual you are dealing with, their address, and telephone number(s).
• Make absolutely sure they obtain the required building permits-and call for and pass the required codes inspections. Make sure the building permit is in hand before the work begins, and be sure you are furnished with a certificate of occupancy issued by the Building and Codes Department, before making a final payment.

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Chief Utility Engineer

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1. How long does it take to receive a check for an easement?

On average, 30 days after receipt of the signed easement provided no additional approval from the committee is necessary. If additional approval is necessary, it may take 6 weeks for the check to be issued.

2. How do I get added to the bid list?

A current Vendor Application (PDF) must be completed and submitted to the Gas and Water purchasing office to be qualified prior to bid award. Vendors who provide more than one product or service must fill out the commodity code section and/or note which products or services they provide. Bids and proposals are advertised in the Leaf Chronicle newspaper under the Public Notice section.

3. What is the process for becoming a vendor?

Complete and submit a Vendor Application (PDF). Call the Purchasing Department at 931-645-7400 and an application will be mailed to you.

4. How do I locate a water/sewer line?

Call Tennessee One Call at 800-351-1111 and/or contact the Engineering Department's Office for more information.

One of the most important functions of the Engineering Department is the administration of the Tennessee One Call (TNOC) program. The Tennessee One Call System, Inc. (TOC) is a computerized information center located in Nashville which establishes a communication link between excavators and those who operate underground facilities (operators) in Tennessee. The Tennessee Code requires anyone who engages in, or is responsible for, the planning or performance of any type of excavation to provide at least three working days advance notice and not more than ten working days notice to underground facility owners who may be affected by the excavation.

5. If a utility is not in an area how can it be made available to a property and who do I contact?

For water or sewer, contact the Engineering Department’s office with the address of the property and the proposed usage (is this for one house, or for developing a subdivision) and our staff will complete a feasibility study. Call 931-645-7400 and ask for the Gas Department to complete a gas feasibility study.

6. If a utility is in an area but not connected to the property how can it be made available and who do I contact?

Contact the Engineering Department’s office to verify the location/feasibility of the utility. Next, call 931-645-7400 and ask for New Services for connection fees. You will then need to contact a plumber or contractor for an estimate to make the connection.

7. If a utility is in the process of being installed in a neighborhood, how do I find out who is the Project Manager?

For water or sewer contact the Engineering Department’s office at 931-645-7418. For Gas, call 931-645-7400 and ask for the Gas Department. Be prepared to provide the subdivision name and/or street address of the property.

8. What are the fees for connection to utilities?

Please contact Gas and Water New Services Department at 931-645-7400 to determine connection fees.

9. I am looking to purchase property outside the city limits, who will provide my utilities?

Contact information depends on the location of the property:

• If the property is across the Cumerland River on Highway 48/13 or Zinc Plant Road, Cunningham Utility District will provide your water. They may be reached by calling 931-387-3387. 
• If the property is West of Dotsonville Road along Highway 79 (Dover Road) you will need to contact the Woodlawn Utility District at 931-552-2921. 
• If the property is east of McAdoo Creek Road along Highway 41-A it is in the East Montgomery Utility District. They can be reached by calling 615-307-3255. 

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Code Enforcement

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1. Can a fence be on the property line?

Yes, but please be aware of setback and requirements.  Permits are required for a fence over 6ft tall.

Fence Requirements and Regulations

2. Can I park on the grass?

No. Parking a motor vehicle on the grass is not allowed all vehicles must be parked on an approved surface, either concrete, asphalt or gravel.

3. How do I get my property rezoned?

Contact the Regional Planning Commission at (931) 645-7448

4. What is the number for Tennessee One-Call?

Before you dig call Tennessee One Call at 1-800-351-1111

5. How do I determine what my property is zoned?

For properties in the city of Clarksville, you can contact the City of Clarksville building and codes office at (931) 645-7426. As, well as the Regional Planning Commission at (931) 645-7448.

6. What is the number for Tennessee One-Call?

Before you dig call Tennessee One Call at 1-800-351-1111

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Construction

Show All Answers

1. When do I need a building permit?

Whenever a person wishes to construct, alter, repair, enlarge, move, renovate, demolish, or permanently place any building, or structure. 

2. Where do I obtain an electrical permit?

For properties inside the city limits, you can contact the City of Clarksville building and codes department at (931) 645-7426.  

3. What is the number for Tennessee One-Call?

Before you dig call Tennessee One Call at 1-800-351-1111

4. How do I know if I'm dealing with a reputable contractor?

• Are they licensed? Tennessee law requires that a general contractor or home improvement contractor be licensed. Ask to see a license certificate.
• Do they have insurance? In most cases, state law requires that they carry workers compensation insurance. Ask to see their certificate of insurance.
• Ask to see some identification. Be sure you know the correct name of the individual you are dealing with, their address, and telephone number(s).
• Make absolutely sure they obtain the required building permits-and call for and pass the required codes inspections. Make sure the building permit is in hand before the work begins, and be sure you are furnished with a certificate of occupancy issued by the Building and Codes Department, before making a final payment.

5. Where can I obtain a book that contains all building codes for City of Clarksville?

Contact the ICC (International Code Council) at 888-ICC-SAFE (888-422-7233) to obtain any or all of the 2018 International Code Books.

6. How do I get my property rezoned?

Contact the Regional Planning Commission at (931) 645-7448

7. What are the required inspections for new construction?

Required Inspections:  Building and Codes: (931) 645-7426

Building:   

• Footing inspection
• Foundation inspection
• Slab inspection
• Framing inspection
• Firewall inspection –  (Commercial projects)
• Final inspection

Plumbing:

• Rough in inspection (Slab, Wall)
• Water and Sewer inspection
• Backflow – (Commercial projects)
• Grease trap – (Commercial projects)
• Final inspection

Mechanical / Gas:

• Rough in inspection (Wall, Ceiling, Air Test)
• Hood and duct inspection –(Commercial projects)
• Final inspection

Electrical: 

• Ditch inspection
• Temporary power inspection
• Rough in inspection (Slab, Wall, Ceiling)
• Service release
• Final inspection

Landscape: (Commercial projects)

• Trees, Shrubs, Grass, Dumpster Pad and Fence

Sprinkler/Fire Marshall: (931) 645-7462 (Commercial projects) 

• Sprinkler system inspection
• Fire alarm system inspection
• Commercial hood system inspection
• Life safety inspection

Final Grade, Street Department: (931) 645-7464

• Grading and drainage

Certificate of Occupancy:

Certificates of Occupancy will be issued, once all inspections have been completed and approved.

Change of Occupancy: (Commercial Projects)

A Certificate of Occupancy is required for all existing buildings in which the occupancy changes.  A life safety inspection is required from the Fire Marshall prior to issuance of a Certificate of Occupancy.

**PLEASE NOTE- THIS IS FOR INFORMATIONAL USE ONLY. IT DOES NOT LIST EVERY NECESSARY INSPECTION. IT IS THE DUTY OF THE CONTRACTOR TO CONFIRM IF AN INSPECTION IS REQUIRED.

8. How Long Is a Permit Valid?

Permits are valid for the duration of the project, provided construction begins within six months of obtaining the permit. If a project is abandoned for more than six continuous months, the permit is no longer valid.

9. Is it okay to remove the handrails from the steps?

No. Handrails are required for any platform that is 30 inches or higher and removal constitutes a violation of the code. Handrails are important to people’s safety and should not be removed.

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Energov

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1. I have forgotten my password, how do I reset it?

Click here to reset your Energov CSS password!

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Fraud & Audit Hotline

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1. How does the hotline work?

There are two methods to make hotline reports to the City: (1) by phone call or (2) online. For either method, reports are sent directly to the Internal Audit Department for further review.

Phone calls to 931-648-6166 are handled through voice recorded instructions followed by 3 minutes of recording time for callers to report their concerns.

Online reports utilize a form with instructions where you can include information related to your report.

When using either reporting method, be sure to include as much detail as possible and check the "What information should I include?" FAQ to make sure your report contains all necessary information.

2. What information should I include?

No matter which method of reporting you choose, please include as much detail as possible by answering the following questions:

• Who did it? Give the first and last names of individuals involved.
• When did it happen? Where did it happen?
• What City department or program was involved? Please be as specific as possible.
• What did they do that was wrong? Describe the action or event in as much detail as possible.
• How did they do it?
• Do you have first hand knowledge of the event?
• Where can we obtain evidence of this event? If you have specific evidence or documents related to your report, these can be uploaded with the online reporting form.
• Who else knows about this event and how do they know?
• May we contact you for additional information? If so, provide your contact information in the report.

3. What happens after I state my concern?

The Internal Audit department will gather sufficient information to determine the appropriate action needed. Depending on the nature of the issue, the report may be referred to another City department. Each report is unique and is investigated to the fullest extent possible with the information provided.

4. Will I hear back from the City regarding my concern?

Matters communicated to the Internal Audit Department are typically kept confidential to the extent possible. There may be some situations where you will receive a follow up communication from the Internal Audit Department or another department, if it is appropriate for the type of allegation. For the majority of reports, you will not hear back from us; however, you can be assured that we will investigate each report to the fullest extent possible.

5. Am I required to provide my contact information?

No. You are not required to provide your contact information. However, providing your contact information will help facilitate a thorough investigation of the allegation since we can contact you for more detailed information, if needed.

6. Will my identity be kept confidential if I identify myself?

The information you provide is considered confidential under TCA 9-3-406(a). Your confidentiality is not guaranteed, however, if the City has a separate legal obligation to cooperate in a subsequent legal proceeding related to your allegation. Again, if you do not wish to identify yourself, you are not required to provide contact information. Providing your information, however, may help facilitate the investigation.

7. What if I am retaliated against for stating my concern?

Tennessee State law prohibits any retaliation against whistle-blowers. If an employee or citizen feels that they are the subject of retaliation for reporting wrongdoing, they should contact the City Human Resources Department or the Internal Audit Department.

8. What types of concerns should be reported?

You should report any activity by a City official or City employee that you consider to be illegal, improper, wasteful, or fraudulent. For clarity, see the definitions of fraud, waste, and abuse below:

• Fraud - An intentional deception that violates a law or the public trust for personal benefit or the benefit of others
• Waste - Behavior involving the extravagant, careless, or needless use of government funds, property, and/or personnel
• Abuse - Behavior involving the use of government funds or property that a prudent person would not consider reasonable and necessary business practice given the facts and circumstances

9. Return to the Fraud and Audit Web Page

Return to the Fraud and Audit Web Page

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Gas & Water - Backflow, Cross Connection & Thermal Expansion

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1. What is backflow?

Water distribution systems are designed with the intention of the water flowing in a certain direction-from the distribution system to the consumer. However, hydraulic conditions within the system may deviate from the “normal” conditions causing a change of pressure in the system and resulting in water flow in the opposite direction or backwards. Therefore, it is possible (and common) for the water to flow in the opposite direction in unprotected systems. This is called backflow. 

Backflow is dangerous because it can allow chemicals, bacteria or pollutants to flow into drinking water in your plumbing system and the drinking water can become contaminated and unusable or even possibly deadly.

2. What is thermal expansion?

Thermal expansion is a dangerous increase in water pressure due to heated water having nowhere to go in a closed system. All backflow prevention devices and many water meters are manufactured with check valves in them to prevent water from flowing in reverse and into our water system. The valves are a safety feature that protects the city water supply from contamination; however, they create a closed water system.

The closed system is not a problem until water is heated with little or no space for expansion. The result is a dangerous increase in water pressure that can damage water heaters, plumbing systems and fixtures. Thermal expansion may lead to more serious problems and may also contribute to water heater ruptures and in rare cases explosions. But, there’s a solution!

LEARN MORE

3. What can be done about thermal expansion?

There are signs to look for to identify potential problems before more serious ones occur. Please learn the signs of thermal expansion from the list. Some signs of thermal expansion:

• The relief valve on the water heater drips during the recovery cycle
• Hot water pipes make a creaking sound
• There is a sudden surge of water when a faucet is first turned on, then the pressure drops
• Premature failure of water heaters, plumbing and fixtures
• Hot water in the cold water lines

It’s important to know that the water heater relief valve should not be used as a means of controlling thermal expansion. Instead, contact a plumbing professional if you suspect a problem. The plumber can schedule an inspection and install proper thermal expansion control methods. Contact Angel Goike with the Cross Connection office at 931-553-2489 for more information.

4. What is cross-connection?

Any physical or potential connection whereby the public water supply is connected with any other water system, whether private or public, either inside or outside any building or buildings, in such a manner that flow of water into the public water supply is possible through the manipulation of valves or because of ineffective check of back pressure valves, or because of any other arrangement. This means any pipe, valve, fixture, etc. in a drinking water plumbing system that may allow the drinking water within the system to become contaminated or questionable in quality.

5. How can backflow be prevented?

Some of the most harmful threats resulting in a backflow come from swimming pools, lawn irrigation systems and garden hoses. Through these devices a vacuum can be created and water can accidentally flow backwards or backflow carrying any chemical, cleaner or other contaminant directly back into our drinking water supply. Even a simple garden hose submerged into a pool, a bucket of water or other container filled with liquid can create a vacuum. However, there are a few simple preventative steps to follow around your home to avoid backflows.

Backflow Prevention Steps

• Never submerge the end of a garden hose in a bucket, pool, tub, sink, fertilizer or herbicide sprayer, ponds, etc. Always maintain an air gap between the liquid and the end of the hose.
• Install vacuum bibs on outside faucets that will break a vacuum at the faucet. If a vacuum is created on the public water main line, it will be broken at your outlet and no water will be allowed to flow backwards. These devices are available in most hardware stores.
• Install an approved backflow prevention device (BPD) by a certified backflow technician on all lawn irrigation systems. It is required by City code.

6. What is a backflow prevention device (backflow preventer)?

Backflow preventers are mechanical plumbing devices installed in a plumbing system to prevent water from flowing backward in the system. A properly installed, tested and maintained backflow preventer can reliably prevent the backflow of water of an unknown quality from flowing back into the public water system.

The installation and maintenance of backflow prevention devices shall be at the expense of the owner or occupant of the premises. If you don’t know if you need a backflow prevention device or if your water supply is protected, call the Cross Connection Control Office at 931-553-2489 for more information.

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Gas & Water - Gas

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1. I smell gas. What should I do?

Leave immediately, leaving the door open for ventilation. Go to a neighbor's and telephone the gas company at 931-645-7422 during the hours of 8 a.m. to 4:30 p.m. or call 931-645-0116 for an emergency and after hours. If the odor is very strong, call 911. Do not turn electrical switches on or off (or use a flashlight or phone) because an electric spark could ignite the gas, causing an explosion.

2. Who do I call if I have questions regarding gas if I live on Fort Campbell?

Contact Fort Campbell Gas Operations by calling 931-542-9600.

3. How do I connect to natural gas?

Contact the Gas Department at 931-645-7400 to connect to natural gas.

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Gas & Water - Hydrant Flushing/Testing

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1. Why does my water look discolored after hydrant flushing?

When a hydrant is opened, there will always be temporary incidences of discolored water containing fine sediment particles. There is no health hazard associated with this discolored water. It is safe to drink and continues to meet all federal and state drinking water standards. Allow a few minutes but up to 4 hours for discoloration to dissipate. If the discoloration persists for more than 24 hours, please contact our Water Treatment Plant at 931-553-2440.

2. Is the Water Department the only ones who flush fire hydrants and lines?

No, Fire Departments are required to flush hydrants when they are testing them to ensure adequate flow and pressure is available.

3. When does flushing normally occur?

The Water Department flushes throughout the year so that the water does not stagnate in less active parts of the water distribution system. Clarksville Fire and Rescue flushes all hydrants within city limits during the spring beginning in April.

4. How does hydrant flushing affect me?

Again, the largest complaint during and just after hydrant flushing is discolored water. Here’s what you should do if hydrant flushing is taking place in your neighborhood:

• If possible, avoid using water while the hydrant flushing is taking place. By not taking water from the tap or running appliances that use water (dishwashers and washing machines), you can prevent discolored water from entering your household plumbing altogether.
• Avoid doing laundry while hydrant flushing is taking place. The discolored water can sometimes stain fabrics. Wait until water runs clear at the tap before using your washing machine, and wash a load of dark clothes first. If laundry appears to be stained, keep articles wet and do not dry them. Rewash load using a stain/rust remover (such as a product called “Rust Out”). Do not use bleach on stained laundry as bleach will “set” the stain.
• If you encounter discolored water following hydrant flushing, run the cold water taps throughout your home (bathroom sinks and tubs, kitchen faucets, etc.) for 5 to 10 minutes or until water clears. This allows discolored water to work its way out of your household plumbing.
• If, after hydrant flushing, your water pressure or volume seems low, clean faucet screens to remove silt and mineral sediment that could be obstructing water flow.

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Gas & Water - Sewer

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1. What do I do if I smell sewer odors in my home?

Check to see if any of your drains have a dry trap. All household drains are equipped with an “S” shaped trap which provides a water seal to keep out sewer gases. If the drain is not frequently used it could be dry due to evaporation. You may also have a loose fitting, break or hole in the vent pipe, items easily fixed with the aid of a plumber. 

If you detect sewer odors outside of the home please call the Wastewater Division at 931-553-2424 and they will investigate the odor complaint.

2. I am interested in buying a house. How do I find out if that house is on City sewer?

Contact the Wastewater Department at 931-553-2424 to schedule a dye test. (Dye tests are provided free of charge.)

3. Why am I being billed for sewer when I am on septic?

Under the Utility District Law of 1937, Tennessee, Ann. §§ 7-82-101, a utility company may charge a utility fee when it makes sewer service available even when the property owner has not connected to the sewer.

4. How can I find out if sewer is available to a subdivision?

Contact the Engineering Department at 931-645-7418.

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Gas & Water - Sewer System Smoke Testing

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1. Do I have to be at home for the sewer testing?

Residents are not required to be at home during smoke testing; however, pouring a few cups of water in all household drains will help prevent smoke from entering the home through drains. Smoke should not enter the home unless defective plumbing is present or drains are dry.

2. Is the smoke harmful?

No. It may cause coughing and it’s not recommended to continually breathe in for long periods of time. The smoke is non-toxic, leaves no residue and creates no fire hazard, but there is a possibility of it triggering smoke alarms. To help prevent smoke from entering your home, please pour a few cups of water into all household drains, especially seldom used drains. Doing this will fill the drain traps and prevent smoke from entering your home.

If you have any concerns because of an adverse breathing condition please contact the Clarksville Sewer Construction office at 931-553-2424.

3. What is the purpose of smoke testing?

The purpose is to find possible leaks in the sanitary sewer system and roof drain connections.

4. What should I do if smoke gets into the home or business?

Contact the crew working in the area or call the Sewer Construction office at 931-553-2424. Open windows for ventilation.

5. I will not be at home during the smoke testing and I have pets; what should I do?

The smoke is not harmful to pets, but providing ventilation may help if smoke enters the building. If you have proper connections and all of the traps have water in them, the likelihood of a problem is minimal.

6. If smoke enters a home or business, how long does it take to dissipate?

This will depend on how much smoke enters the building and how much ventilation you can provide. Opening windows and ventilating normally clears smoke quickly.

7. Can smoke block sewer lines?

No. The smoke is vaporous.

8. What happens if defective sewer lines/plumbing or lack of traps are found?

Clarksville Gas and Water will document the findings and contact the property owner and/or the tenant to determine what steps are necessary to remedy the problem.

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Gas & Water - Water

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1. My water is cloudy, what do I do?

Report the problem by calling the main switchboard at 931-645-7400 and asking for the Service Department.

2. In the event of a water leak, who do I contact?

Contact our Service Department at 931-645-7400.

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Gas & Water - Water Pressure

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1. What do I do if I have low water pressure at one faucet?

A clogged water faucet aerator can slow the flow. Remove the aerator from the faucet, clean it, and reinstall it.

2. What should I do if I have low water pressure on hot water only?

Consult with a plumber.

3. There is low water pressure throughout the house, what should I do?

The following scenarios could be the cause of the low water pressure:

• Recently added products like water softeners or filters may reduce water pressure. These items may also affect water pressure if they need to be serviced.
• If you have a pressure reducing valve (PRV) installed to protect your plumbing, it may need adjusting. Most PRVs are installed after the water meter and before the water heater. Talk to a plumber before adjusting it.
• Your main water valve may not be completely open.
• If you live in an apartment or condominium or have a business that shares a water meter with others, your neighbors may have increased their water use resulting in an overall decrease in pressure.
• If your water pressure suddenly drops to almost nothing it is could be a result of a broken water line. Call 931-645-7400 to report sudden drops in pressure.

4. Where does my responsibility begin and the Clarksville Gas and Water department’s end?

The property owner maintains the water pipe from the customer side of the meter yoke to building. The property owner is responsible for all pipes and fixtures in the buildings.

5. How much does a pressure reducing valve (PRV) cost?

The cost of a PRV assessment, adjustment, and/or installation varies. Remember it's always a good idea to get more than one price quote. Pressure reducing valves, like all plumbing, have a lifespan and will need to be replaced in the future.

6. Who can assess my water pressure, plumbing and possibly install or adjust the pressure reducing valve (PRV)?

A licensed plumber should perform the assessment, adjustment and/or installation. You can find a list of licensed plumbers in the yellow pages of the telephone directory. It is always best to check with the Better Business Bureau.

7. What if I already have a pressure reducing valve (PRV)?

Customers who already have a pressure reducing valve on their plumbing should have it inspected by a licensed plumber to ensure that it is in proper working condition. Pressure reducing valves, like all plumbing, have a lifespan and will need to be replaced periodically.

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HR - Dental Insurance Benefits

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1. Am I automatically enrolled the dental plan?

No.  Employees must fill out a dental enrollment form to be enrolled in the dental plan.  Also, enrollment in the dental insurance plan is not mandatory. 

Contact the Human Resources Benefits Office at 931-645-7421 for more information.

2. Can my dependents be covered on my plan?

Yes. Eligible dependents include your spouse, unmarried, natural, legally adopted children, or stepchildren. The dependent child limiting age will be to age 24. Contact the Human Resources Benefits Office at 931-645-7421 for more information.

3. What is the dental providers name & contact information?

Delta Dental
https://tn.deltadental.com/
1-800-223-3104

4. What qualifies me for dental insurance eligibility?

You must be a regular full-time employee. Contact Human Resources Benefits Office at 931-645-7421 for more information.

5. How much is dental insurance?

A standard deduction will be applied to your paycheck depending upon the coverage level you have selected.

The coverage options and rates for 2019 are listed in the benefit rate sheet.

6. What are the benefits of our dental plan?

View the Delta Dental Summary of Benefits (PDF).

7. Can I enroll or make changes in coverage at anytime?

No, changes are made during open enrollment or within 31 days of a qualifying event. Contact the Human Resources Benefits Office at 931-645-7421 for more information.

8. What should I do if my dental insurance deduction from my paycheck is incorrect or not being deducted at all?

Contact the City of Clarksville Payroll Office at 931-645-7442. Gas & Water employees should contact the Gas & Water Payroll Office at 931-645-2565 x1107.

9. When does my coverage end if I cancel?

Your coverage will end the last day of the month you separate service with the City of Clarksville unless you choose to continue your coverage under COBRA. Contact the Human Resources Benefit Office at 931-645-7421 for more information.

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HR - Health Benefits

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1. Am I automatically enrolled in the health plan?

No.  Employees must fill out a health enrollment form to be enrolled in the health plan.  Also, enrollment in the health insurance plan is not mandatory. 

Contact the Human Resources Benefits Office at 931-645-7421 for more information.

2. What qualifies me for health insurance eligibility?

You must be a regular full-time employee or full-time equivalent based upon Affordable Care Act (ACA) guidelines. Contact Human Resources Benefits Office at 931-645-7421 for more information.

3. What is the health providers name & contact information?

Meritain Health
https://www.meritain.com/
1-800-925-2272

4. How much is health insurance?

A standard deduction will be applied to your paycheck depending upon the coverage level you have selected.

The coverage options and rates for 2019 are listed in the benefit rate sheet.

5. Can my dependents be covered on my plan?

Yes, eligible dependents include your spouse, unmarried, natural, legally adopted children, or stepchildren. The dependent child limiting age will be to age 26. Contact the Human Resources Benefits Office at 931-645-7421 for more information.

6. Can I make changes in coverage at any time?

No, changes are made during open enrollment or within 31 days of a qualifying event. Contact the Human Resources Benefits Office at 931-645-7421 for more information.

7. What are the benefits of our health plan?

View the Summary of Benefits and Coverage. 

8. What should I do if my health insurance deduction from my paycheck is incorrect or not being deducted at all?

Contact the City of Clarksville Payroll Office at 931-645-7442. Gas & Water employees should contact the Gas & Water Payroll Office at 931-645-2565 x1107.

9. When does my coverage end if I cancel?

Your coverage will end the last day of the month you separate service with the City of Clarksville unless you choose to continue your coverage under COBRA. Contact the Human Resources Benefit Office at 931-645-7421 for more information.

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HR - Pharmacy Benefits

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1. Am I automatically enrolled in the pharmacy plan?

No.  Employees must fill out a health enrollment form to be enrolled in the pharmacy plan.  Also, enrollment in the health and pharmacy plans are not mandatory, however, health and pharmacy are a joint plan.  Employees cannot be enrolled in one without the other. 

Contact the Human Resources Benefits Office at 931-645-7421 for more information.

2. What qualifies me for the pharmacy plan?

Employees must be a regular full-time employee or full-time equivalent based upon Affordable Care Act (ACA) guidelines and be enrolled in the health plan. Contact Human Resources Benefits Office at 931-645-7421 for more information.

3. What is name & contact information of my pharmacy plan?

Express Scripts
www.express-scripts.com/
1-800-987-5248

4. How much are prescription medications under the pharmacy plan?

Employees may view the Express Scripts Drug Summary.

5. Can my dependents be covered on my plan?

Yes, eligible dependents include your spouse, unmarried, natural, legally adopted children, or stepchildren. The dependent child limiting age will be to age 26. Contact the Human Resources Benefits Office at 931-645-7421 for more information.

6. Can I enroll or make changes in coverage at any time?

No, changes are made during open enrollment or within 31 days of a qualifying event. Contact the Human Resources Benefits Office at 931-645-7421 for more information.

7. What should I do if my pharmacy deduction from my paycheck is incorrect or not being deducted at all?

Contact the City of Clarksville Payroll Office at 931-645-7442.  Gas & Water employees should contact the Gas & Water Payroll Office at 931-645-2565 x1107.  

8. When does my coverage end if I cancel?

Your coverage will end the last day of the month you separate service with the City of Clarksville unless you choose to continue your coverage under COBRA. Contact the Human Resources Benefits Office at 931-645-7421 for more information.

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HR - Supplemental Insurance

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1. Am I automatically enrolled in life insurance?

It depends!

Employees are automatically enrolled in basic life insurance, however, they must compete a beneficiary designation form and remember to keep it up to date as their personal circumstances change. 

Employees must fill out a supplemental life insurance and dependent enrollment form to be enrolled in supplemental and dependent life insurance.

Contact the Human Resources Benefits Office at 931-645-7421 for more information.

2. What qualifies me for life insurance eligibility?

You must be a regular full-time employee. Contact Human Resources Benefits Office at 931-645-7421 for more information.

3. What is the life insurance providers name & contact information?

MetLife
www.metlife.com
1-800-443-3115

4. How much is life insurance?

The City provides $15,000 life insurance to all employees at no cost to the employee.  Employees have an additional option to purchase supplemental life insurance and dependent life insurance.
Supplemental life insurance employee costs vary based on age and amount of supplemental insurance taken.  Dependent life insurance is a flat fee.  Employees must have a minimum of $10,000 supplemental life insurance to elect dependent life insurance.

Contact the Human Resources Benefits Office at 931-645-7421 for more information.
 

5. Can my dependents be covered on my plan?

Yes! Employees can elect dependent life insurance coverage.

Contact the Human Resources Benefits Office at 931-645-7421 for more information.

6. Can I make changes in coverage at any time?

No, changes are made during open enrollment or within 31 days of a qualifying event. Contact the Human Resources Benefits Office at 931-645-7421 for more information.

7. What should I do if my life insurance deduction from my paycheck is incorrect or not being deducted at all?

Contact the Human Resources Benefits Office at 931-645-7421.

8. When does my coverage end if I cancel?

Your coverage will end the last day of the month you separate service with the City of Clarksville.  Employees do have the option to continue their coverage if they leave the City.

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Liberty Park Facilities

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1. What is included with a venue rental?

Tables and chairs are included for up to 500 at the Wilma Rudolph Event Center and for up to 100 at Freedom Point. Wilma Rudolph rentals also include use of the amphitheater (private rentals only) and small stage. 

2. What do I need to do to reserve a date with your venue?

You can request your rental here. Rental applications are approved on a first come first serve basis. If your application is approved you’ll be required to sign a contract and pay the deposit in 10 business days.

3. When is my final payment due?

Final payments are due any time between signing your contract, and 60 days prior to your event. Failure to make your final payment will result in the cancellation of your event. 

4. What is the time frame of my rental?

Full-day rentals are from 8 a.m. to 11 p.m. Half Day rentals are from 8 a.m. to 4 p.m. or 2 p.m. to 10 p.m. This time frame includes your setup, event, and clean up all within those hours. Half Day rentals are only available Monday through Friday. 

5. Do you do in-house catering or alcohol sales?

We do not provide in-house catering, but we do have a list of approved caterers you must choose from.

6. Is outside food allowed in your venues?

Renters at the Wilma Rudolph Event Center must choose from our list of approved caterers. Renters at Freedom Point are permitted to bring in outside food if they are not hiring a caterer. If alcohol is served at the event, the bartender must be hired from the approved caterers list.

7. Who are your approved caterers?

You can find a list of our approved caterers here. 

8. How can my business become a part of the approved catering list?

If you'd like to become a vendor for these two venues, please fill out an application and we'll be in touch!

APPLY NOW!

9. How do I gain access to the venue on the day of my rental?

The Facility Manager will be on-site to let you in when you arrive for your rental. The Facility Manager will be in the park to handle any questions you may have throughout your rental period, as well as lock up at the end of the night. Our Facility Managers are staffed based on the custom needs of our renters. Please be as accurate as possible when confirming your arrival time. For more information or to rent the facility, please call 931-645-7476.

10. When will I receive my deposit refund?

Deposit refunds typically take 10 to 15 business days to return by mail. To receive your deposit refund check as quickly as possible, be sure to verify your correct mailing address. Please note that any holiday closures may affect this time frame slightly.

11. I am hosting a public event at the Wilma Rudolph Event Center and would like to have alcohol sales as a part of my event. What should I do?

To allow alcohol sales in our venue, we require renters to choose one of our approved caterers with a “Liquor by the Drink” license to handle bartending and sales. We also require any public events with alcohol to submit a security plan one month in advance, complete with the number of officers (contact Clarksville Police Department (CPD) or CMCSO to secure officers for your event) secured for your event. If the event is hosted by a 501c3 organization, a Beer Permit issued by the Beer Board must be submitted to the Facility Promotions Supervisor no later than two weeks in advance.

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Municipal Court

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1. Can a citation be paid with a credit card?

Yes, in person, but not over the phone; also online. There are additional fees charged when using a credit/debit card or paying online.

2. Can a citation be paid by check?

We do not accept personal checks. They can be paid by money order or cashier’s check made payable to “City Court Clerk.” Visit our Pay a Citation page for more information.

3. Are payment options available to pay fines and court costs?

Yes, payment options are available. Please call the court clerk’s office well in advance of the assigned court date to determine what options may be available.

4. Is a court appearance required for a citation that is paid in advance of the assigned court date?

No, a court appearance is not required for any citation that is paid prior to the court date.

5. Can a citation be contested?

Yes. You must appear before the court on the initial assigned court date. At that time you can plead “not guilty” and the court will set a trial date for your case.

6. If a defendant is unable to pay their fine or court costs by the court date, can an extension be granted?

No, if you cannot pay prior to your court date you must appear in court. If you fail to appear, a default judgment will be entered against you. Additional fees and penalties may be assessed against you and your driver’s license may be suspended.

7. Can a date be reset if there is a conflict in your schedule?

Yes, All court dates can be reset subject to approval by the court.

8. Can a judgment be appealed?

Yes. An appeal must be made within 10 days of the conviction date. A $250 bond is required to be paid and the appeal is to be filed with the Circuit Court Clerk of Montgomery County, Tennessee.

9. Can I speak with the judge about my case before my court date?

No. A motion may be presented to the court before your court date and the judge may hear that motion before your court date.

10. How long does a court session last?

It varies, depending on how many defendants are scheduled on the docket.

11. What is the maximum amount assessable for fines and court costs?

The maximum cost of a ticket is $140.75 for each violation that is listed on a ticket, provided that the payment is made on time. If the payment is made late, additional fees may apply. In addition to extra fees, the violator’s driver’s license may be suspended. For more information, contact the Municipal Court.

12. What happens if a court date is missed?

Generally, the court will default each violation on the ticket and additional fees will be added to the cost of the ticket. The violator’s driver’s license may also be suspended.

13. What agency should be contacted for information concerning driver’s license suspensions and reinstatements?

The Tennessee Department of Safety in Nashville, Tennessee:
1601 Murfreesboro Road
Nashville, TN 37217
Phone: 866-903-7357
Phone: 615-741-2541
Email the Tennessee Department of Safety

14. Can attending “Traffic Safety School” prevent points from being applied to my driver’s license and prevent the violation from being reported on my driving record?

If you qualify, attending a traffic safety course that is certified by the Tennessee Department of Safety and Homeland Security can prevent points from being applied to your driver’s license. It does not prevent any reporting of the violation. It is still reported to the Department of Safety and Homeland Security that you attended a court mandated traffic school. That will appear on your driving record.

The traffic school offered by the Clarksville Police Department is the only traffic school that is approved by the Clarksville Municipal Court.

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Parks & Recreation -- Memorial Tree

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1. How much does it cost to purchase a tree?

$350

2. Where will my tree be planted?

Trees will be placed within the City of Clarksville Parks at a location selected by the Department.

3. What kind of tree will be planted?

Choose between the following trees: Oak, Maple, Elm.

4. When will my tree be planted?

Planting is seasonal and takes place from December through March. Trees may be purchased at any time. 

5. Will my tree be marked with a sign or plaque?

A special marker is placed at each tree to identify the name of the recipient and reason for the gift. 

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Police Department - Crime Stoppers

Show All Answers

1. How to be a tipster?

Maybe you overheard someone bragging about having committed a crime, or maybe you know someone who is driving a stolen car, or is hiding from the Police, or has killed, raped or beaten up someone, or is a robber, burglar or drug dealer. Maybe you just see something that doesn't look right - a strange car, a person acting sneaky, a person with a gun or knife or other lethal weapon. People taking things out of a house, garage, business, car trunk. If you do, call Crime Stoppers. If you aren't sure that what you saw or heard is really a crime, call anyway. 

Let law enforcement decide if it's worth investigating. It may be a piece of a clue to a big crime. 

When you call, don't give your name - we won't ask for it, we don't want it. We will give you a secret number that is yours alone. Crime Stoppers does not use caller ID or record telephone calls.

Tip Reward

Clarksville Crime Stoppers pays for tips in the Clarksville, Montgomery County areas. We cannot guarantee payment if tip information is received outside of our jurisdiction. Tip information received outside our jurisdiction will be turned over to the Crime Stoppers programs who cover those areas.

2. How can I give a tip?

If you have any information about a crime that's been committed, call the Clarksville Crime Stoppers tip line at 931-645-TIPS or submit a tip using our online tip form. 

Anonymity

Your information will be taken in strictest confidence. Anonymity is protected and you never have to give your name. You will be given a code number. This should be kept to yourself in order to remain anonymous.

After several weeks, call Crime Stoppers back at 931-472-3525, giving your confidential tip code number, and you will receive an update on the status of the investigation.

Reward

Tips that lead to the arrest of suspects, as well as the recovery of stolen property and drugs are eligible for cash rewards of up to $1,000, which are paid to tipsters on an anonymous basis.

Call us and you may get a cash reward up to $1,000. Also a better neighborhood. Less crime. Less fear. More peace of mind.

3. What Is Crime Stoppers?

Crime Stoppers is a citizen, media and police co-operative program designed to involve the public in the fight against crime. Crime Stoppers provides citizens with a vehicle to anonymously supply the police with information about a crime or potential crime of which they have knowledge.

Cash rewards are offered to people who call the program and their information leads to an arrest.

4. How does Crime Stoppers work?

The Crime Stoppers tip line is manned by trained personnel who receive, process, and pass on tip information to investigating officers. Callers are given a code number which is used in all subsequent calls and callers do not have to identify themselves.

A reward of up to $1,000 is offered to anyone providing information which leads to an arrest for a crime. Rewards may also be made for information leading to the recovery of stolen property, the seizure of illegal drugs or an arrest on an outstanding warrant.

The media is a very important component of Crime Stoppers. An unsolved crime may be re-enacted and shown on television or may be publicized in a newspaper or aired on the radio. The media also brings the program to the attention of the public.

5. Who administers the Crime Stoppers Program?

A volunteer Board of Directors actively administers and is responsible for the program. Crime Stoppers is a 501 C (3) non-profit organization and is responsible for raising funds and the disbursements of rewards. The Board of Directors work in close cooperation with law enforcement and all areas of the media.

6. How is the Crime Stoppers Program funded?

Clarksville Crime Stoppers is a Community Project supported by donations of money, goods or services. Contributions from individuals, corporations, clubs, professional associations, retailers, civic and social groups keep the Crime Stoppers program functional. All donations to Clarksville's Crime Stoppers are tax deductible.

7. How did Crime Stoppers begin?

In July 1976, in Albuquerque New Mexico, a university student was killed during a gas station robbery. After 6 weeks of investigation the police had very few leads as to who was responsible. Police investigators thought that if the public was able to observe a reenactment of the crime on television this may lead to a citizen providing information that may lead to an arrest.

The police investigators were right. A caller contacted the police department the next day after seeing the reenactment. The tip information was enough to lead the police to the two men who were responsible. Within 72 hours of the reenactment being aired, the police had solved the murder. This was the beginning of Crime Stoppers.

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Police Department - Domestic Violence

Show All Answers

1. I am confused, scared, etc. who do I call for support?

If you need support, call Domestic Violence Victim Assistants at 931-221-1180 or 931-221-1181 (during normal business hours). 

If it is an emergency and/or after hours, call for assistance from the Clarksville Police Department.

2. Why was an arrest made?

An officer cannot base his/her decision on whether to arrest or not at the request of the victim. If the officer determines that a crime was most likely committed, “the preferred response of the officer is arrest.” The decision of whether to arrest someone, by Tennessee Law, is based on whether or not a crime occurred and is not based on the “consent or request of the victim.”

3. What is a COR?

Conditions of Release (COR) are rules established by the Tennessee Law - most often involving cases of domestic assault. Tennessee Code Annotated (T.C.A.) Section 40-11-150. These rules are designed to insulate victims of domestic abuse from intimidation or further acts of violence before a judge has an opportunity to review the case.

4. How do I obtain an Order of Protection?

To get an Order of Protection, contact one of the following:

• Circuit Clerk’s Office, Phone: 931-648-5700
• Legal Aid Society, Phone: 800-342-3317
• Private Attorney

Make sure when taking out an order or protection that you are truthful about all the facts of your case. Once the paperwork is done a judge will then decide to sign a temporary order until a court hearing is held to issue a permanent order of protection.

5. May I drop the charges?

No. Because criminal warrants are brought by the State of Tennessee and because criminal warrants are issued by a judge - only the judge can dismiss the case. Your best option to dismiss a case is to appear on your trial date and speak with a District Attorney.

6. What if I don’t come to court on the trial date?

You may be arrested and required to post a surety bond to assure your appearance at the next court date. If you intentionally fail to appear in court, you could be found in contempt of court which can include incarceration and/or fines. Please contact the Domestic Violence Victim Assistant for the Clarksville Police Department if you have a conflict with the trial date.

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Police Department - Recruitment

Show All Answers

1. I feel that I was treated unfairly during my encounter with a police officer, who can I speak to about this?

We would encourage you to immediately call the police department and speak with the current supervisor on duty. We would also encourage you to utilize our complain or compliment an officer link on the website. 

2. I don't agree with the citation that was issued to me by the officer, who can I speak to regarding the citation?

When an officer issues a citation that you don’t agree with, we suggest that you go to the scheduled court date on the bottom of your citation and discuss it with the city’s judge. The judge will schedule a trial on the officer’s court date so that you can ask any questions to the officer who issued you a citation. It will be up to the officer to prove the allegation and the city judge makes the final decision. Officers and supervisors do not debate traffic related violations in person or over the phone. 

3. Do I need a lawyer for my traffic violation?

Contacting an attorney is a good idea to represent you however, most traffic violations do not require an attorney and can be handled by the offender. 

4. My car was impounded, can the police search it?

Yes, the police can search the vehicle while on scene-incident to arrest.  

5. What do I do if I get pulled over by the police?

Remain calm. If feasible roll down all windows and then place both hands on the steering wheel. Wait for the officers instructions. 

6. How do I submit a report to the TN Department of Safety on an accident which has happened on private property?

Drivers who have been involved in a traffic accident which occurs on private property are not required to submit a report to the TN department of safety. Reports submitted to the TN department of safety are only required when the traffic crash occurred on a public highway/roadway. 

7. If I am a passenger in a motor vehicle do I have to give the officer my drivers license?

Passengers in motor vehicles are not required to give any identification to officers unless the passenger is suspected of a crime. 

8. Does Clarksville Police Department have "quotas"?

No, we adjust our enforcement to the specific trends of crime that are happening to mitigate harm.

9. Can I (Citizen) tow an abandoned vehicle?

Yes. If it is on private property the owner of the property may have it towed at their expense.

10. If I’m involved in a crash, what needs to be available for the Officer?

Your valid driver license, your current vehicle registration, and proof of insurance. 

11. How does the hands free law apply to me?

It is illegal to manipulate a cellphone or an electronic device while in physical control of a vehicle, on any public roadway. This law applies if you are parked or at a stoplight. Earpieces and other Bluetooth communication devices which are hands free are legal and can be used while driving. In case of an emergency, hand held devices may still be used to communicate with emergency services in the event of an Emergency (Effective 07-1-19).

12. Does my rank from the military service carry over to the Police Department?

No, all new hires will start as a cadet. As their time increases with the department they will have ample opportunities for advancement.  

13. Does my prior military service interfere with my chances of getting hired?

No.  A large percentage of our employees who have prior military service are currently working for our department.

14. Can I turn in my application prior to turning 21 years of age?

No. You have to be 21 years of age at the time you submit your application.

15. Can I start the department’s hiring process before the end of my military service?

Yes. You have to be within a 60 day window of your Expiration of Term of Service “ETS” before you can apply.

16. Does your Department offer tuition assistance or reimbursement?

While The Clarksville Police Department does not offer tuition assistance or reimbursement, by virtue multiple Universities offer special tuition pricing as a result of being a Law Enforcement Officer.

17. I am currently serving in the National Guard Reserves. Will this interfere with any employment opportunities?

No.

18. Is there a study guide for the new applicant written test?

Yes. There is a study guide for the NCJOSI2, which is the validated law enforcement exam used by the department.  It is of comprised of 200 questions (80 cognitive, 120 integrity).

The study guide is not provided by the CPD and can be purchased by the applicant at their own expense.

19. I have/had security clearance while I was in the military. Will that have any effect on my background investigation as far as needing to have one completed or speeding up the process?

No. A military security clearance background investigation does not substitute for our department ‘s background investigation.

20. If I am hired do I have to pay for the police academy?

No. The department pays for the academy. You will be paid while you are attending the academy and transportation is provided to and from the Academy.

21. Do I get to go home at the end of each day while I am at the Academy?

No. We use the Tennessee Law Enforcement Training Academy located in Donelson, Tennessee. You will reside at the academy during training. The normal work week while attending the academy, is Sunday afternoons to Thursday evenings, and then you get to come home on the weekend.

22. I currently do not live in Clarksville, Montgomery County. Will I need to move to Clarksville if I get hired?

Not as long as you live with 60 minutes of our headquarters building which is located at 135 Commerce Street, Clarksville, Tennessee.

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Property Tax

Show All Answers

1. What is the current property tax rate?

The City's current property tax rate is $1.23 per 100 assessment.

2. When are tax bills mailed out?

Tax bills for the current calendar year are mailed in October of each year. Tennessee law does not require the mailing of tax notices. Owners of property are presumed to know that taxes are due without personal notice. Failure to receive a tax bill does not relieve the responsibility of payment, nor is this a reason for penalty and interest charges to be canceled if the tax bill becomes delinquent.

3. What time of year does the tax bill become due?

Taxes are due and payable from the first of October through the last day of February. Starting March 1, penalty and interest will be accrued.

4. Who gets a tax bill from the City?

The Montgomery County Property Assessor sends the City a tax file with every owner on record, meaning the person who owned the property on January 1st of that year. The City then generates tax bills based on the file that the Montgomery County Property Assessor sends. We encourage owners of properties to always check their closing documents to see who is responsible for the payment of the taxes. Regardless of who is responsible for paying the taxes, the property can still be ultimately sold at a tax auction if the taxes remain delinquent and unpaid.

5. What happens if I miss the tax payment deadline?

Beginning March 1st, taxes will be considered delinquent and will start to accrue monthly interest at a rate of 1.5% per month, or 18% annually. This amount is added to the tax bill. After taxes have been delinquent for one year, the City of Clarksville then turns the taxes over to the Delinquent Tax Attorney. Once the taxes have been turned over to the tax attorney, additional fees will apply; the delinquent tax payments will be accepted at the:
Office of the Clerk and Master, Montgomery Chancery Court
2 Millenium Plaza
Number 101
Clarksville, TN 37040
Phone: 931-648-5703

6. What time period does my annual taxes cover?

The taxes that become payable in October are for the current calendar year.

7. Where can my tax bill be paid in person?

The City of Clarksville’s Finance and Revenue Department Collections is located at:
One Public Square
Suite 119
Clarksville, TN 37040

City Hall shares a building with U.S. Bank. Free parking is available on the Public Square side of the City Hall building. There is also a night deposit located to the left of the doors on the City Hall/U.S. Bank building for secure drop off.

8. Does my mortgage company get a copy of my tax bill mailed to them?

The City of Clarksville mails a copy of each tax bill to the owner on file as of January 1. It is the owner’s responsibility to forward the tax bill to their mortgage company. Also, it’s important to know whether your taxes are paid for through an escrow account, to avoid double payment of taxes by both the owner and the mortgage company.

9. What if both my mortgage company and I accidentally pay my property taxes?

It is the practice of the Finance and Revenue Department to refund any overpayment to the party to pay the taxes second, or last. For example if your mortgage company sends us payment for your taxes in December and you mail a payment in February, your money will be refunded to you.

10. What happens if my mortgage company pays my taxes second? Do I get my money back?

The City will refund the overpayment to the party to pay second, or last. In this case the money would be refunded to your mortgage company, then you would need to contact your mortgage company to discuss your refund.

11. Can I pay my property taxes online?

We accept property tax payments online. There is a 2.5% fee to pay by e-check or a credit/debit card. This fee is charged by our credit card processor and does not provide any monies to the City. Two separate charges will appear on your statement; one for the taxes paid and the other for the processing fee (PaymentUs is the vendor).

12. Where else can I pay my property taxes?

You can pay your taxes in person at the Finance and Revenue Office. You may also mail in your payment to:
P.O. Box 928
Clarksville, TN 37041

Please include your bill stub and note your address and/or bill number in the memo line.

13. Can I pay over the telephone?

For the credit card holder’s protection, we are not allowed to receive credit card payments over the phone. Should you need assistance with our website payment process, please call 931-645-7436.

14. Where can I sign up for the Tax Freeze program (not the same as the Tax Relief Program)?

The Montgomery County Trustee’s Office is where you would need to sign up for the Tax Freeze program. It is located at:
Montgomery County Veteran’s Plaza
350 Pageant Lane
Suite 101-B
Clarksville, TN 37041

If you qualify for the program, the County will notify the City of your tax freeze. For more information please contact the Montgomery County Trustee’s Office at 931-648-5717.

15. How do I apply for the Tax Relief Program?

There are two different types of Tax Relief. There is Tax Relief for Elderly or Disabled Homeowners and Tax Relief for Disabled Veterans and Widow(er)s. For more information on how to qualify for tax relief, please visit the Montgomery County Trustee’s website or call our office at 931-645-7436. 

Applications for the tax relief program are available at both the Montgomery County Trustee’s office as well as the City of Clarksville’s Finance and Revenue Department. For first time applicants, you will only need to sign up at the City or County offices, not both.

16. I’ve been approved for Tax Relief, now what?

If you’re approved for tax relief based on your age or a non-military related disability, each year you will receive a voucher with both your County and City tax bills. You will need to bring all of your income information to the City of Clarksville with your City of Clarksville tax relief voucher. If you’re approved for tax relief based on your veteran status, you will need to submit your completed and signed vouchers to the City and County, respectively. Your submission of your City voucher can be done in person or by mail. 

It is imperative that each tax relief recipient submit their voucher, along with all required information, each year to both the County and the City. The State of Tennessee uses these submitted vouchers to remit payment for the covered portion of your property taxes.

17. What if you haven’t answered my question?

Feel free to call our office at 931-645-7436 on Monday trough Friday between the hours of 8:00 a.m. and 4:30 p.m. You can also submit an inquiry.